In-app assistant (fastest)
Already running dolv? Ask the assistant inside the app — it is grounded in your company profile, playbooks and connected integrations from the first message, so it can answer most questions and do the work on the spot.
help & support
dolv support — help when you need it
The fastest help is inside dolv — the assistant is grounded in your company context, so it answers most questions and does the work on the spot. Prefer a human? Email info@dolv.work and we'll get you unblocked.
ways to get help
Four ways to get unblocked
dolv is browser-based, so the quickest answer is usually to ask the grounded assistant in the app — but whether it's product help, billing, privacy or security, there's a clear lane that reaches the right person.
Email support
Need a human? Write to info@dolv.work and the dolv team will help you get unblocked. Tell us what you were doing and what you expected, and we route it to the right person.
Read the docs first
Looking for answers rather than a conversation? Our platform, how-it-works and pricing pages cover what dolv does, how the grounded prepare → approve → done loop works, and what it costs.
Privacy & security
Questions about your data, grounding, or a vulnerability to report? Reach info@dolv.work. Human-in-the-loop approvals mean nothing ships externally without you clicking approve.
email us
Reach the right team, every time
Whether it's product support, a billing question, a privacy question or a security report, send it to info@dolv.work and tell us which — we route it to the right person. We run lean and reply.
Not sure which lane? Email info@dolv.work and we'll route it. Or skip the wait and open dolv — the in-app assistant is grounded in your company context and can answer most product questions on the spot.
Product support
Get unblocked
Something not behaving as expected? The in-app assistant is the fastest path — it knows your context. For anything that needs a person, email us and we will help you fix it.
Open dolv Billing & plans
Billing questions
Questions about your plan, the agent budget cap, invoices or a refund? Email support and we will sort it out. Pricing and refund terms are on the site for reference.
See pricing Privacy
Privacy questions
How dolv handles your data, connected integrations and grounding. You own your knowledge and approve every consequential action before it runs.
Read the privacy policy Security
Report a security issue
Found a vulnerability or have a security concern? Report it to info@dolv.work. Approvals keep a human in the loop on everything that ships externally.
See our security posture questions
Support, answered
How to get help, who to email, and how fast we reply.
How do I get dolv support?
The fastest dolv support path is the in-app assistant — open app.dolv.work, where it is already grounded in your company context and can answer most questions or do the work directly. For anything that needs a human, email info@dolv.work and the team will help you get unblocked.
What is your support email?
Email info@dolv.work for product, billing, privacy and security questions alike — it is the single inbox referenced across our privacy and security pages, so you always reach the right person on the dolv team.
How fast do you reply?
We run lean and async, and we reply. The quickest answers come from the in-app assistant, which is available the moment you open dolv. For emailed requests we route your message to the right person on the dolv team and get back to you.
What emails will dolv send me?
Two kinds. During your 14-day trial you get a short welcome and a handful of check-in notes from Duy, our founder, sent from info@dolv.work — they are written to be replied to, and a real person reads every answer. Once your workspace is running, dolv also emails you a weekly Growth Digest: how your North Star moved and the biggest win of the week. Emails your own workspace sends to your contacts are a separate thing entirely — they are yours, and nothing sends without your approval.
How do I unsubscribe from dolv trial emails?
Every trial email carries a one-click unsubscribe link in its footer — no login, no hoops. Upgrading to a paid plan ends the trial series automatically. Unsubscribing only stops the trial notes; it never touches your account, your weekly digest, or anything your workspace sends.
Can dolv send email campaigns for me?
Yes — the Email workspace builds multi-step sequences and one-to-many broadcasts, with A/B tests on subject lines and content so you can see what works. Send from your own connected Gmail or Outlook mailbox, or through built-in dolv Mail on your own custom domain — dolv walks you through DNS verification right in the app. Every send is approval-gated: nothing leaves until you click approve.
How does dolv protect my email deliverability and compliance?
Every send is built for compliance and inbox placement: double opt-in, a recipient preference centre with topic choices, one-click unsubscribe on every email, and a suppression list that fails closed — once someone opts out, they stay out. Weekly frequency caps keep any one contact from being blasted, and the Email analytics panel includes a deliverability checklist so you can see where you stand.
How do I get help with billing or a refund?
Email info@dolv.work with your account email and what you need — plan changes, invoices, the agent budget cap, or a refund. Our pricing and refund terms are published on the site so you can check the details first.
I use the Google Chat app — where do I get help?
The dolv Google Chat app is a secure bridge to your dolv workspace; every function runs on the dolv side. If the bot is not replying, confirm your account at app.dolv.work and that the email you message from matches your dolv user. For anything else, email info@dolv.work.
Still stuck? We've got you.
Open dolv and ask the grounded assistant, or email info@dolv.work and a person on the team will help. Either way, you stay in the loop. Don't just plan it. dolv it.